Hospitality is human.
Let Harlow handle the rest.
A discreet badge on the lapel turns one spoken instruction into completed work across your stack, in under three seconds. Your team stays with the guest, not the screen.
Hotel staff have become the integration layer.
The guest experience is the core product, not the thread count or the marble in the lobby. The moment someone looks up, meets your eye, and already knows what you need. A name used without being asked, preference remembered from last time. The unhurried conversation at check-in that makes you feel like a person. That is personalization and that is what people want.
And that human layer is what the floor has stopped delivering. Because a typical shift now means 7 tabs open, 14 tools that do not talk to each other, and 40 minutes of every hour spent looking at a screen instead of at the guest standing two feet away. Eye contact breaks. The conversation waits.
Everything that makes a stay personal lives scattered across systems. A guest preference in Opera, allergy flag in Toast, note from last night buried in a Teams thread from March. Someone has to copy it all by hand, usually while a guest waits a couple seconds too long at the desk. Multiply that across 200 arrivals a day and the hotel loses the warmth it built its reputation on.
For thirty years the answer has been to add another tool. New PMS systems emerged, chatbots, AI assistants or voice agents. None of them replace a person who listens. None of them read the room. Each one became one more screen between staff and guest. The guest is still the connective tissue and the staff are still the cabling.
We don’t think another software, AI, or chatbot is the answer. It’s giving staff back the time and attention to be present with the guest in front of them.
Look up.
Not on the screen.
Engineered to disappear into a lapel. Sits elegantly on a uniform, on a tuxedo, on the breast pocket of a suit. Part of what the staff already wears, not a piece of office equipment clipped on top.
Marks shown are illustrative only. Harlow has no affiliation with, endorsement by, or partnership with Four Seasons or Marriott. Used solely for example purposes.
Engraved with your logo.
Cast in your colours.
Every badge is finished to match the room it stands in. Graphite, brushed brass, forest enamel, blackened steel. Each property gets its own mark, its own colour way. The badge a guest sees on a Four Seasons lapel is not the badge they see on a Rosewood lapel.
Pairs with the work phone in the team’s pocket. A short buzz on the lapel when Teams or WhatsApp needs a reply. A second buzz when the task is closed. No more glancing at the phone every five minutes.
Never records guests. The badge captures only the short voice note staff start with a tap and end with another. Voice notes from the team to the systems behind them. No always-on mic. No ambient audio.
Touch, speak, send.
The whole product is three motions. What follows them is invisible to the guest, and the only thing the operator has to learn.
Touch
Touch the badge.
A capacitive sensor on the front face. One touch to start. The LED glows white while it listens, and a short buzz confirms it heard you.
Speak
Talk like you would to a colleague.
“Room 812, early car at five, coffee by four-thirty.” No phrasing rules. No commands.
Send
Touch again. Every system that needs to know, knows.
Transport books the car, kitchen preps the coffee, Opera updates the profile. A second buzz tells you it landed. In under three seconds.
The full property, from one touch.
Arrivals briefed, guests replied to, departments connected. Everything your team already does, handled faster, with nothing new to learn.
Anticipate every arrival
Harlow synthesizes guest history, preferences, and PMS data in seconds. Every arrival is briefed, every VIP recognized, every preference remembered before the front desk even looks up.
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Reply in your voice, in any language
Harlow drafts and sends responses across WhatsApp, Email, and Teams, calibrated to your property's tone and translated into forty-two languages. With you in control of what's approved and sent.
One command center for the entire property
Harlow connects every department, from Housekeeping to Engineering, F&B and Concierge, through a single interface. Native integrations with Opera, Mews, and Cloudbeds mean everything you need is finally in one place.
Uses your software the way your team does.
Even the older software running at the front desk, in housekeeping, or back-of-house. Harlow's computer use agents work your screens, your forms, and your buttons the same way your team does, with quiet, human-like precision.
Updating a reservation, approving a late checkout, pulling a guest folio out of a PDF: nothing has to be replaced. The agents simply slip into the workflow you already trust.
Hours of busywork, silently absorbed.
The everyday questions, "What time is breakfast?", "Can I get more towels?", "Is a late checkout possible?", get answered the moment they arrive. Quietly, accurately, in the guest's language.
When something genuinely needs a person, Harlow sends it to the right team, Front Desk, Housekeeping, Engineering, with all the context already attached. Your team gets their day back to focus on the moments that matter.
“Could we get a late checkout tomorrow?”
Checked availability. Approved for 14:00. PMS updated and guest notified.
“What time does the pool close?”
Replied via WhatsApp. Open 06:00 to 22:00 daily.
“VIP arrival, Mr. & Mrs. Sterling.”
Routed to Front Desk. Escalated for personal welcome and walk-through.
Sits on top of every system the hotel already runs.
One touch, one sentence, and the badge writes into Opera, Amadeus, OpenHotel, Gmail, Calendar, Slack, Teams, Protel, and the rest. No rip-and-replace. Every tool the property already pays for stays where it is.
PMS
Profiles, folios, room moves, late checkouts.
GDS · Reservations
Inventory, rates, channel writes.
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Mail · Calendar
Guest correspondence, internal scheduling.
Ops · Internal
Shift handovers, incident channels, manager pings.
Guest Messaging
Confirmations, replies, two-way threads.
POS · F&B
Folio routing, allergy flags, restaurant tickets.
And every other system your hotel already runs.
No APIs to wire up. No plugins to install. Computer use agents handle the rest, clicking through the same screens your team clicks through today.
See every badge, every shift.
Managers see the floor as it actually runs. Battery on every badge, utterance volume, delivery by system, who’s on, who’s idle.
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- Marco87%26
- Noor74%22
- Téa61%18
- Liam42%11
- Etienne18%7
What it looks like on the floor.
Three live moments from the floor. One touch, one sentence, three to four systems quietly updated.
“Mr. Sterling. Anniversary at dinner tonight. Tree nut allergy. Loves jazz.”
Allergen flagged · no nuts · 21:30 cover
guest.notes += anniversary, music: jazz
Turndown · quiet · no door knock
Added to tonight’s nightly note
One utterance · four writes · 2.3 seconds end-to-end.
“Late checkout approved for 510 until 3pm. Bill the lounge to the room.”
Checkout extended to 15:00
Room 510 · push turnover to 15:30
Lounge tab routed to folio
One utterance · three writes · 1.8 seconds.
“802 needs two extra pillows and the mini-bar restocked before guest returns at 4.”
Pillow request · ETA 11:20
Mini-bar restock · 802 by 15:30
Confirmed to guest via WhatsApp
One utterance · three writes · 2.0 seconds.
Trusted with what your guests trust to you.
Every conversation, reservation, and preference is encrypted in transit (TLS 1.3) and at rest (AES-256). Data lives in the European Union, never leaves the regions you choose, and is never used to train anything outside your property.
We are GDPR compliant by design. Internal systems keep your data protected, access is scoped to role, and every action is logged. We do not see your guest data ourselves.
No training on guest data · we never read your PMS ourselves